English: | after call work | | Time which is required after a call. Typically this time is used to fill in forms, make notes or have other calls clarify the case. The person is not available for another call during this period. | German: | Nachbearbeitungszeit | | Zeit welche nach einem Telefonat notwendig ist um beispielsweise die Eingabe von Daten oder das Ausfüllen von Vordrucken zu erledigen. Der Mitarbeiter ist während dieser Zeit nicht für weitere eingehende Anrufe verfügbar. |
ANDTEK Communications Applications SolutionsAs Cisco Technology Development Partner, ANDTEK specializes in delivering applications enabling you to fully leverage your unified communications network. ANDTEK unified communications applications offer you a wide range of powerful and effective network applications for IP phone and client software for various operating systems, like Windows (including Vista), Mac OS X and Linux. Services are developed especially for IP telephony systems and use new communications features to enhance unified communications.. Applications for voice recorder, tannoy systems, manager/assistant services, presence, directory integration (e.g. LDAP, SQL, ASCII, CSV,...), conferencing, security and CTI are available on a centrally managed AND Phone Application Server (APAS) computer. Key considerations:Some key considerations when implemention additional services in your unified communications network: - Scalability: make sure that applications will work even with your future growth in mind
- Support: make sure that you get fast support before you need it
- Administration: complex systems need simple administration front-ends
- Cost: make sure that the total solution is cost effective - don't forget installation, maintenance, updates, ...
If you have any questions feel free to contact us and we will discuss your requirements in detail. | 
